Order Changes/Cancellation

Order Cancellation Request MUST be received by between the hours of 7AM - 7PM CST on the day following receipt of this payment in order to avoid the shipping of the order.

Returns, Exchanges, & Receiving Store Credit

Does the Great OutDogs.com accept returns?

Yes, but credit will only be given as Great OutDogs store credit.

Have questions about your return?

As always, our customer service support team is happy to assist you with any questions or concerns you may have regarding our return policy.  You may email us at info@GreatOutDogs.com.

How do I return/exchange an item to Great OutDogs.com?

Great OutDogs.com accepts returns that are requested within 14 days from the date of delivery.  Not happy with your purchase for any reason? It happens... Just follow these easy steps for a quick & easy store credit.  Returns that don't meet the following criteria in Step 1 will not be processed for credit.

Return/Exchange Process

STEP 1:  Meeting Return Eligible Criteria

• Item(s) must have all original tags and product packaging where applicable.  Returned products must be sent back in the exact condition you received them in with all accessories provided by the manufacturer.  Any applicable tags must still be on the product.  Include all blank warranty cards, instructions, warnings etc.

• Item(s) must be clean and contain ABSOLUTELY NO pet hair or contain a pet odor.

• This policy is strictly enforced because of obvious hygienic issues.

• Item(s) must have a postmark date NO LONGER than 14 days from the date of arrival.  All shipments are tracked by GreatOutDogs.com for verification of arrival.

--Returns that don't meet the above criteria will be returned to you, at your expense, or donated to a local dog shelter.--

STEP 2:  Return Prep

Include a copy of your email receipt or a note with the following information

• Your First and Last Name

• The order number found on your packing slip or email confirmation

• Your Address

• Your Phone Number

• Your Email Address so we may confirm the return or exchange

• The reason for the return

STEP 3: Package & Mail the Item(s) Back

• Package the items securely

• For your protection we suggest you ship your package prepaid and insured as we will not be held responsible for the condition of the products being returned or for lost or misdirected items shipped back to us. 

Mail package back to the following address:

GreatOutDogs.com Returns

300 N Lamar Blvd.
Suite 219

Austin, Texas 78703

512-666-4364

--Initial outbound shipping charges are NON refundable.  The GreatOutDogs.com is not responsible for return shipping costs.--

STEP 4:  Receive Your Store Credit

• Your Store Credit will be issued on an eGift Card  issued by the GreatOutDogs.com.  The credit given as a gift card has no restrictions, no expiration date and can be given as a gift. 

Exchanges

• Due to the differences in the pricing for different sizes and/or colors, and to ensure items are in stock, Great OutDogs.com processes exchanges in the same manner as returns.  Please send your items back according to the instructions above. 

• You can expedite an exchange by placing a new order with your credit card after informing us of the intent to exchange.

Thanks for your business and for understanding our return/exchange policy as we strive to be your choice for the best outdoor-related dog equipment.